Course Overview

The Diploma in Airline Management (DAM) equips students with skills in aviation operations, management, and customer service. Covering areas like airline marketing, flight operations, and safety regulations, it prepares graduates for careers in airline and airport management.

Duration:

1 year (2 semesters)

Syllabus:

The syllabus for the Diploma in Airline Management typically spans two semesters. Below is a sample outline:

Semester 1:

1. Introduction to Aviation and Airline Industry:

• Overview of the global aviation industry

• History and evolution of airlines

• Role of airlines in the global economy

2. Airline Operations Management:

• Basics of airline operations and management

• Airport and airline safety regulations

• Roles of airline departments: Ground operations, inflight services, and maintenance

3. Airline Customer Service:

• Fundamentals of customer service in the airline industry

• Handling passenger queries and complaints

• Service excellence in both ground and inflight operations

4. Ticketing and Reservations:

• Ticketing systems for domestic and international flights

• Airline reservation systems like Amadeus and Galileo

• Fare calculations, ticketing rules, and refund policies

Semester 2:

1. Airline Marketing and Revenue Management:

• Airline marketing strategies and brand management

• Yield management and pricing strategies in airlines

• Distribution channels: Direct sales, travel agencies, and OTAs

2. Airport Management and Ground Handling:

• Operations of an airport: Ground handling, security, and logistics

• Airport facilities management: Baggage handling, boarding, and disembarkation

• Coordination with airlines, air traffic control, and ground staff

3. Aviation Laws and Regulations:

• International aviation law and the role of ICAO and IATA

• Regulatory bodies governing airlines and airports in India

• Aviation safety and security regulations

4. Project Work/Internship:

• Practical training through internships at airlines or airports

• Project work involving real-world airline management challenges and solutions

Average Fees:

• ₹20,000 to ₹1,50,000 (varies by institution)

Exams to Attend:

1. Internal Assessments:

• Regular assessments through assignments, projects, and practical work.

2. Final Semester Examinations:

• End-of-semester exams testing theoretical knowledge and practical airline management skills.

3. Professional Certifications (Optional):

• IATA Foundation Course: Provides certification in global airline operations and management.

• Certified Airline Professional (CAP): Industry-recognized certification focusing on airline management.

4. Competitive Exams (Optional):

• Entrance exams for further studies such as BBA or MBA in Aviation Management or related fields.

Top 10 Institutions in India:

1. Frankfinn Institute of Air Hostess Training, Delhi

2. Air India Staff College, Mumbai

3. Indira Gandhi Institute of Aeronautics, Chandigarh

4. Aptech Aviation and Hospitality Academy, Mumbai

5. Wings Air Hostess and Hospitality Academy, Chandigarh

6. Indira Gandhi Institute of Aviation and Aeronautics, Nagpur

7. Jet Airways Training Academy, Mumbai

8. Flywings International College of Aviation and Logistics, Bangalore

9. SpeedJet Aviation Academy, Mumbai

10. Pune Institute of Aviation Technology, Pune

Top 10 Institutions in Kerala:

1. Frankfinn Institute of Air Hostess Training, Kochi

2. Speedwings Academy of Aviation, Kochi

3. Airborne Academy, Thiruvananthapuram

4. Indira Gandhi Institute of Aeronautics, Kochi

5. Akbar Academy of Airline Studies, Kochi

6. Aptech Aviation and Hospitality Academy, Kozhikode

7. Avalon Academy, Thiruvananthapuram

8. Cochin International Aviation Academy, Kochi

9. Aviate Academy, Kochi

10. Universal Aviation Academy, Thiruvananthapuram